Talantix.io
KPMG•09.03.26
AI SCORE 8.5

Senior CRM Technical Consultant - Remote

$120K–$150K/year
RemoteProfessional Services
CRM•Salesforce•Microsoft Dynamics•Power Platform•System Integration

About the Role

We are seeking a Senior CRM Technical Consultant to join our team remotely. In this role, you will leverage your expertise in CRM technologies to deliver innovative solutions that meet our clients' needs. As a Senior CRM Technical Consultant, you will work closely with clients to understand their requirements and design tailored solutions that enhance their customer relationship management processes.

What You'll Do

  • Lead the implementation of CRM solutions, ensuring alignment with client objectives and industry best practices.
  • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
  • Provide technical guidance and support to junior team members, fostering a culture of learning and development.
  • Conduct system testing and validation to ensure the quality and performance of CRM applications.
  • Stay updated on the latest CRM trends and technologies, applying this knowledge to improve client solutions.

Requirements

  • B.E/B.Tech degree in Computer Science or a related field.
  • 5+ years of experience in CRM implementation and technical consulting.
  • Strong knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, or similar.
  • Experience with Power Platform and integration solutions.
  • Excellent problem-solving skills and the ability to work independently.

Nice to Have

  • Certifications in CRM technologies.
  • Experience with data migration and system integration.
  • Knowledge of Agile methodologies.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Flexible remote work options.
  • Comprehensive health benefits and wellness programs.
  • Opportunities for professional development and training.
  • A diverse and inclusive work environment.
Why This Job8.5 of 10

This Senior CRM Technical Consultant role at KPMG offers a unique opportunity to work remotely while leading innovative CRM implementations. With a competitive salary and a focus on professional growth, this position stands out in the professional services industry.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Extensive knowledge of Salesforce and Microsoft Dynamics, with a proven ability to customize and integrate these platforms to enhance client CRM workflows effectively.

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Strong analytical mindset and problem-solving skills, enabling the consultant to assess complex client requirements and devise innovative solutions using the Power Platform.

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Demonstrated experience in managing remote client engagements, showcasing self-motivation and effective time management skills to deliver projects on time while working independently.

Learning Resources

→Salesforce CRM Basicscourse
→Microsoft Dynamics 365 Documentationguide
→Power Platform Overviewarticle

Career Path

Senior CRM Technical Consultant - Remote(Now)→Lead CRM Technical Consultant(1-2 years)→CRM Solutions Architect(3-5 years)

Market Overview

Market Size 2024
$80B
Annual Growth
14.5%
AI Adoption in CRM
45%
Investment in CRM Solutions
+25%
Labour Demand for CRM Professionals
+20%
Avg Salary for Senior CRM Consultants
$120K

Skills & Requirements

Required
CRMSalesforceMicrosoft Dynamics
Growing in Demand
Data AnalyticsArtificial IntelligenceAPI Integration
Declining
VBScriptClassic ASP

Domain Trends

Increased AI Integration
45% of CRM systems are now incorporating AI features, enhancing customer insights and automating routine tasks.
Shift to Cloud-Based Solutions
Over 70% of organizations are migrating to cloud-based CRM solutions, driven by the need for flexibility and scalability.
Focus on Customer Experience
80% of companies now prioritize customer experience in their CRM strategies, leading to a 30% increase in investments in user-friendly interfaces.

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