Remote Technical Customer Support Associate - FinTech

About the Role

We're hiring a Remote Technical Customer Support Associate to join our team at Narmi. As a pivotal member of our customer support team, you will help us deliver best-in-class support to our growing customer base in the fintech industry. This role is perfect for someone who is customer-obsessed and detail-oriented, as you will be the first point of contact for our clients, ensuring their needs are met efficiently and effectively.

What You'll Do

• Provide front-line support for Narmi customers, addressing inquiries and resolving issues.
• Communicate with customers to efficiently resolve questions and technical inquiries.
• Conduct troubleshooting to investigate or recreate technical issues, acting as a subject matter expert for Narmi products.
• Empower customers with self-service tools and guidance to enhance their experience.
• Identify opportunities to improve customer support and product experience, advocating for necessary changes.
• Collaborate cross-functionally with Delivery, Customer Success, Engineering, and Product teams.
• Escalate customer feedback to enhance internal awareness of user experiences.

Requirements

• 2-3+ years in a technical customer support role, preferably in SaaS or financial services.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Demonstrated thoroughness and accuracy in task execution.
• Excellent communication skills and comfort in customer-facing conversations.
• B.A. or B.S. degree.

Nice to Have

• Prior experience in SaaS-based technology or digital banking.
• Familiarity with SaaS infrastructure and interpreting logs for troubleshooting.
• Availability to cover PST or MT timezone for West Coast customers.

What We Offer

• Competitive salary range of $68,000 - $75,000 annually.
• Equity option grant and eligibility for performance-based bonuses.
• Comprehensive benefits package including medical, dental, and vision.
• A collaborative work environment that values team member growth and ownership.
• Opportunities to contribute to the success of community financial institutions.

At Narmi, we believe in the power of diversity and actively seek applicants from various backgrounds. Join us as we redefine digital banking experiences!