Full-Time Customer Service Representative - Remote

About the Role

Oscar Health is seeking a Full-Time Customer Service Representative to join our Member and Provider Services team. This remote role offers the opportunity to be part of a pioneering health insurance company that emphasizes member service and innovation. As a Full-Time Customer Service Representative, you will play a crucial role in delivering exceptional service through our technology-driven health insurance platform.

What You'll Do

• Handle daily customer service activities in a high-volume health insurance environment.
• Manage caseloads effectively while supporting leadership in operational tasks.
• Ensure compliance with operational and regulatory standards.
• Provide assistance to members and providers, addressing inquiries and resolving issues.
• Collaborate with team members to enhance service delivery and member satisfaction.

Requirements

• 1+ years of customer service experience in a high-volume or customer-focused setting.
• 6+ months of experience in the healthcare industry preferred.
• High school diploma or GED required.
• Bilingual candidates are preferred to enhance communication with diverse members.
• Strong problem-solving skills and a commitment to providing excellent service.

Nice to Have

• Experience with technology-driven customer service platforms.
• Knowledge of health insurance regulations and compliance.
• Ability to work independently in a remote environment.

What We Offer

• Competitive hourly pay of $19.00, translating to an estimated annual salary of $39,600.
• Comprehensive medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Parental leave and 401(k) participation.
• Paid wellness time and reimbursements to support your health and well-being.