Customer Support Technician - Hybrid Role at Gamma Communications

About the Role

We are seeking a dedicated Customer Support Technician to join our team at Gamma Communications. This Customer Support Technician remote role offers the chance to work in a hybrid environment, where you will be based in our Glasgow office while also enjoying the flexibility of remote work. You will be part of a dynamic team that is transforming the way businesses communicate and connect.

What You'll Do

• Provide exceptional customer service and support to our largest clients, focusing on fault management and general inquiries.
• Utilize strong technical and diagnostic skills to resolve customer issues effectively.
• Engage with various in-house business-led communications products, ensuring a high level of service.
• Participate in ongoing training and coaching to enhance your skills and knowledge of our products.
• Work collaboratively with team members to achieve departmental goals and deliver outstanding customer experiences.

Requirements

• Excellent IT skills and familiarity with customer service handling and CRM systems.
• Strong communication skills with an outgoing and welcoming personality.
• Logical problem-solving abilities and a good technical understanding of Voice and Data technologies.
• Ability to work in a fast-paced environment with minimal supervision.
• Prior experience in technical customer support is a plus but not essential.

Nice to Have

• Experience with Unified Communications as a Service (UCaaS) products.
• Knowledge of fault management systems.
• Proficiency in additional languages.

What We Offer

• 25 days of annual leave plus an extra day off for your birthday.
• Volunteer day to support a charity of your choice.
• Enhanced maternity and paternity pay.
• Contributory pension plan with varying contributions.
• Group income protection and life assurance (four times your salary).
• Tax-efficient share save and share incentive plans.
• Private medical insurance through Vitality for you and your immediate family.
• Electric Vehicle scheme and Cycle to Work scheme for sustainable commuting.