Change & Improvement Manager - Remote Opportunity

About the Role

We are seeking a Change & Improvement Manager to join our team in a remote capacity. In this role, you will be responsible for ensuring operational stability and enhancing product performance through continuous improvements. As a Change & Improvement Manager, you will critically assess established products, develop optimization proposals, and continuously enhance quality and customer satisfaction.

What You'll Do

• Drive small but impactful ongoing improvements to maintain operational stability and high product performance.
• Critically analyze existing products and develop optimization proposals to enhance quality and customer satisfaction.
• Collaborate with process and application owners to analyze workflows and identify improvement levers for successful product strategy implementation.
• Gather targeted feedback from user groups through close collaboration with stakeholders.
• Contribute directly to significantly improved customer experiences and optimized time-to-market.

Requirements

• Completed degree in a relevant field or banking training with further qualification.
• Several years of experience in the area of current accounts.
• Strong technical understanding of accounts and payment transactions.
• Ability to drive continuous improvement and embrace change.
• Analytical and structured thinking with strong problem-solving skills.
• Excellent communication skills with the ability to present confidently and coordinate diverse stakeholders.

Nice to Have

• Experience in agile methodologies.
• Familiarity with modern technological product solutions.
• Knowledge of customer experience best practices.

What We Offer

• Attractive compensation (tariff or non-tariff).
• Flexible and mobile working arrangements, including temporary work in the EU.
• Choice of benefits such as a Benefits Pass, job ticket, or job bike.
• Modern technology and tool stack.
• Individual qualification opportunities.
• Casual culture with no dress code.
• External employee counseling services.
• Additional perks such as company pension plans and insurance coverage.