Account Manager - Remote Position at Marco Technologies

About the Role

We are looking for an Account Manager - Remote to join Marco Technologies. In this role, you will ensure customer success and long-term retention within our Print Business Unit. You will leverage data from the Insights Cloud Portal and collaborate with business unit leadership to foster strong client relationships and support retention strategies that reflect the best interests of our customers.

What You'll Do

• Deliver prompt and professional communication to core clients while maintaining regular engagement to strengthen overall relationship quality.
• Monitor account status, identify early indicators of dissatisfaction, and proactively take action to stabilize and retain at-risk customers.
• Act as the primary point of contact for service, billing, and account inquiries while working closely with internal teams to resolve issues efficiently.
• Support the Strategic Renewals team by collecting and organizing account information, service history, and customer insights needed for upcoming renewal cycles.
• Execute all renewal activities with timely, accurate, and proactive communication prior to contract expiration.
• Identify and present expansion opportunities through data analysis, including usage patterns, volume trends, and device performance.
• Conduct regular client business reviews to evaluate performance, identify evolving needs, and recommend targeted solutions.
• Provide customer education and guidance on best practices, available tools, and Marco resources to help optimize print services.

Requirements

• Bachelor’s degree and three years of relevant experience; or equivalent combination of education and experience.
• Exceptional verbal and written communication skills.
• Strong analytical skills to review data in CRM systems and identify trends.
• Ability to manage multiple accounts and tasks in a fast-paced environment.
• Proficient in the use of business collaboration tools, including the Microsoft Office Suite and CRM platforms.

Nice to Have

• Exposure to service management concepts, systems testing, and evaluation methodologies (e.g., ITIL v4).

What We Offer

• Competitive salary range of $70,000 - $90,000 per year.
• Remote work flexibility.
• Comprehensive health benefits.
• Professional development opportunities.
• Supportive team environment.